Frequently Asked Questions
How long do I have to sign up for?
The minimum storage period is four weeks. We invoice every four weeks and when you want to move out all we ask is for one week’s notice. Any monies paid in advance will be refunded to you after this time.
What do I need for identification?
You will need a picture ID (Driver’s license or passport) and a copy of your most recent utility.
What sizes do you have and how much do they cost?
We have a wide variety of unit sizes to meet your needs. Room sizes and prices vary. Please contact us for available sizes and prices.
Do you sell Locks, Packing and Moving supplies?
Yes, come and see us before you pack a thing, and we will be happy to assist you in selecting the right supplies.
Can I transfer to another unit if I find I have too much or too little space?
You are welcome to move to another size unit at any time depending on your storage requirements and our unit availability
How often can I have access to my goods?
You have unlimited access to your goods during our opening hours at no extra charge. Access outside these hours can be organised by prior arrangement (T&C’s apply).
Do you have trolleys available?
There are trolleys and pallet trucks available free of charge for customer use.
How can I make a payment?
Once you take a room with us we set you up on our automatic payment system. You can decide if you want the payment to be taken from your debit/Credit card or by Direct Debit. You must have a credit card or debit in order to take a room with us.
What sort of security do you have?
Our security procedures and technologies are second to none and include the following safeguards:
Each unit is locked using your own padlock for added security
Access to the storage area is only possible with a unique code for each customer that is only valid for the duration of the self-storage rental period
Further visual protection is provided through 24-Hour closed-circuit TV monitoring covering both the interior and exterior of the building
Do I have to book a unit?
No, you can simply turn up, fill in your storage agreement and move in immediately. However, if your needs and timing are specific, we would recommend that you book your unit in advance.
Do you have a long term lease?
No, just a rolling 4 weekly rental agreement.
Why do I need my own lock?
You need your own lock to ensure that you are the sole key holder for your unit. You can use any padlock you wish or alternatively Padlocks can be purchased at our centre.
Do you offer Document Storage?
Yes, we will provide you with your own unit, sized to your individual needs and you or your staff will look after your own records on your own schedule. You have absolute control over your files and records with your own employees. It also makes economic sense in that you can avoid the high service fees charged by Records Management companies.
This is ideal for a small to medium-sized professional office, whose valuable office space is being encroached upon by file cabinets, many of whom are only occasionally used. In fact, in some cases, using Document Self Storage can preclude moving to a larger office, or adding on to a building for an expanding business.
Will you accept deliveries to my unit?
Yes, provided arrangements have been made, we will accept deliveries on your behalf provided you leave us a key to your unit and we will also keep copies of delivery dockets for you.